Frequently Asked Questions (FAQs)

Private Vault is a privacy-focused mobile application designed to securely store and protect your personal photos, videos, and contacts. It also includes a private browser that leaves no trace or browsing history on your device. All content is saved locally in a secure environment, giving you full control over your sensitive data.

The app supports multiple profiles — including a REAL and a FAKE mode — allowing you to separate and conceal content as needed. You can organize your media into customizable albums and optionally enable cloud backup for extra protection.

Access to Private Vault is protected by a personal PIN. Without it, no one can access your content. Since all data is stored directly on your device and not automatically synced to the cloud, we strongly recommend performing regular backups to prevent data loss in case of device failure or technical issues.

All your files are stored locally on your device, inside the app’s secure sandbox. By default, nothing is uploaded to the cloud — giving you full privacy and control over your data. Since storage is device-based, we strongly recommend that you perform regular backups. Private Vault is not liable for any data loss resulting from device malfunction, user actions, or technical issues.

For security reasons, your PIN cannot be recovered or reset. If forgotten, you may lose access to your REAL profile and all the data stored within it. We strongly advise memorizing your PIN or storing it securely, as it is the only way to access your private content.

No. Only users with the correct PIN can access your content. The app does not upload, share, or transmit your files without your explicit permission.

Currently, Private Vault is designed for use on a single device. Multi-device syncing and cloud integration may be introduced in a future update.

You can manually delete files from within the app at any time. Additionally, uninstalling the app will erase all locally stored data. Please note that once a file is deleted—either manually or by removing the app—it is permanently removed and cannot be recovered. There is no recycle bin or restore option, so please delete with caution.

No. We do not collect, track, or monitor any personal usage data. Your privacy is our top priority.

Private Vault allows you to set up two separate profiles: a REAL profile for your actual private content and a FAKE profile with decoy data. Entering the fake password opens a separate vault, helping you avoid suspicion if someone asks to see your content.

No. Once a file is deleted from the app or the app is uninstalled, it is permanently removed and cannot be recovered. Always back up important content to avoid accidental loss. Private Vault is not responsible for lost data under any circumstance.

Not at the moment. Hiding or disguising the app icon is not currently supported, but may be considered in future updates.

Yes. You can import photos and videos from your device’s gallery and manually add contacts within the app. Automatic syncing with other apps is not supported to protect your privacy.

Yes. Private Vault works entirely offline. All features are available without an internet connection, except for optional cloud backup.

Yes. You can change your PIN at any time from the app’s settings, as long as you know the current one.

The free version includes basic functionality with limited storage and access to core features. The Premium version unlocks additional features such as increased storage capacity, the ability to add more files to your vault, access to the private browser, advanced album options, contact management tools like duplicate contact removal, enhanced privacy settings, optional cloud backup, and priority support.

This FAQ is provided for general informational purposes only and does not constitute legal advice. For full legal terms, data handling policies, and user responsibilities, please refer to our official Terms & Conditions. By using the app, you acknowledge that Private Vault is provided “as is”, and that its developers are not responsible for any data loss, misuse, or unauthorized access resulting from user error, device failure, or technical issues.